Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The policy is updated from time to time. The latest version is published on this page.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about our customers/subscribers, and we recognise the need to treat it in an appropriate and lawful manner, in accordance with the General Data Protection Regulation (GDPR). The purpose of this policy is to make you aware of how we will handle you personal data.
Data Technology and rules change regularly, so we do reserve the right to amend it at any time.
We will comply with the seven data protection principles in the GDPR, which say that personal data must be:
“Personal data” means recorded information we hold about you from which you can be identified. It may include your contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you. “Processing” means doing anything with the data, such as accessing, disclosing, destroying or using the data in any way.
Our website has e-mail links and a live chat facility. These features facilitate the capture of personal information such as your first name, last name, company, email address and job title. Through the use of these features you may also provide additional personal information that would aid us in providing a service.
We may collect the following information:
None of the features detailed above are automated and personal information is not captured unless expressly provided by the user.
We use this data to contact you about your enquiry. Thames Valley Tree Care Ltd. use the personal information provided to us to respond directly to enquiries and liaise with clients. We may also use email addresses for internal marketing purposes. If you do not wish to receive Thames Valley Tree Care Ltd. marketing simply drop us an email and we will remove you from our distribution list.
We also use data to track visitor use of the website and to compile statistical reports on website activity. These activities are complete with the goal of continually improving our website functionality and customer service. Collecting this data helps us to understand what you are looking for from us as an organisation, enabling us to deliver improved products and services.
We will usually only process your personal data where you have given us your explicit consent, for example, to register for access to our website, signing up for a newsletter or where the processing is necessary to comply with our legal obligations. In other cases, processing may be necessary for the protection of your vital interests, for our legitimate interests or the legitimate interest of others. The full list of conditions is set out in the GDPR:
You have the right to:
We will ensure that appropriate measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.
We will ensure that we have in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of deletion.
Google Analytics stores information about:
We don’t collect or store your personal information (for example your name or address) unless you have actively passed it on to us, so this information can’t be used to identify who you are.
We deposit cookies to collect information such as your Internet Protocol (IP) address, country, browser type, referring/exit pages, operating system and date/time of visit. This data is routinely recorded by the vast majority of web sites and is for statistical purposes only. None of the information stored, including but not limited to IP addresses, is linked to personally identifiable information.
We may use Google Analytics for the following purposes:
Visitors can opt out of Google Analytics using this browser add-on.
For further information on cookies in general, including how to decline and remove cookies from your browser visit www.aboutcookies.org.uk.
When you consent to filling in the enquiry form, your data is stored on the website's database and also emailed to the admin email associated with that form. You will also receive a user email which will detail what information we hold and a link to remove yourself from this database.
We always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 1998 and GDPR
Thames Valley Tree Care Ltd. do not transfer data to third parties and will only disclose your personal information in circumstances where we are legally obliged to do so.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
We will always try to provide you with links to high quality, reputable websites, which we believe will be of interest to you, but please note that such third party website are not under our control and we do not contribute to the content of such sites. When you click through to any of these websites, you leave the areas controlled by Thames Valley Tree Care Ltd.. We cannot accept responsibility for any issues arising in connection with the third party’s use of data, the website content or the services offered to you by these websites.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Our website may contain links to other websites.
Please note that we have no control of websites outside of www.tvtreecare.co.uk If you provide information to a website to which we link, we are not responsible for its protection and privacy.
No material, graphics, sounds, text, animation, design, interactive ideas, or conceptual ideas from this site may be copied, uploaded, posted, modified or distributed in any way except that you may download one copy of the materials on any single computer for your own personal/home use only, provided you keep intact all copyright and other proprietary notices. The use of any such material on any other website or computer environment is prohibited unless agreed otherwise by the company ("Thames Valley Tree Care Ltd.").
All content on this site including words, logos, animations, graphics or other media are trademarks of Thames Valley Tree Care Ltd. unless stated otherwise. Other trademarks which appear on this site are owned by the relevant proprietor. All rights relating to such trademarks are reserved.
This site is controlled and operated by Thames Valley Tree Care Ltd. from the United Kingdom and complies with English law. It is intended to be accessed by UK users and international users. All visits to this site shall be governed by English law.
Whilst Thames Valley Tree Care Ltd. uses reasonable efforts to include accurate and up-to-date information in the site, Thames Valley Tree Care Ltd. makes no warranties or representations as to its accuracy. Thames Valley Tree Care Ltd. assumes no liability for any errors or omissions in the content of the site. All information is subject to subsequent variation, without notice.
Thames Valley Tree Care Ltd